Refund
Refund Policy
For Nalgene customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to nalganey.shop.
How Nalgene handles refund timing
For purchases made through nalganey.shop, Nalgene applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Details from Nalgene on exceptions
The following exceptions guidance applies to the Nalgene storefront at nalganey.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
How Nalgene handles support
Customers using nalganey.shop can rely on the following Nalgene guidance about support. For return or exchange assistance, contact Support@Nalganey.shop or 5619064293.
What Nalgene customers should know about order problems
Customers using nalganey.shop can rely on the following Nalgene guidance about order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
What Nalgene customers should know about condition of returns
For purchases made through nalganey.shop, Nalgene applies the following guidance on condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
How Nalgene handles eligibility
The following eligibility guidance applies to the Nalgene storefront at nalganey.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
How Nalgene handles starting a request
Customers using nalganey.shop can rely on the following Nalgene guidance about starting a request. To start a return or exchange, contact us at Support@Nalganey.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalganey.shop
Phone: 5619064293
Physical address: 772 6th St, Parkersburg, Iowa, 50665, United States